Privacy Policy – bet989 Pakistan Betting Platform

1 Who We Are

bet989 is an online sports betting and live casino platform operated for Pakistani players. The platform supports PKR transactions via JazzCash, Easypaisa, Raast, bank transfer and mobile wallets. When you register an account and use the bet989 platform — whether for cricket betting, PSL markets, live casino games or any other feature — bet989 acts as the data controller responsible for your personal information.

This Privacy Policy applies to all users of the bet989 website and covers all data collected through account registration, deposits, withdrawals, betting activity, live casino sessions, VIP programme participation, promotions, customer support and your general browsing of the site.

By registering and using a bet989 account you agree to the practices described in this policy. If you do not agree, please do not register an account or continue using the platform.

2 What Data We Collect

bet989 collects the following categories of personal data from users:

bet989 does not collect sensitive personal data such as religious beliefs, political opinions or biometric data beyond what is strictly necessary for identity verification when required under our responsible gaming and fraud prevention obligations.

3 How We Collect Your Data

Your personal data is collected through the following channels:

• Direct registration: When you create a bet989 account, you provide your mobile number, name and other registration details directly.
• Transactions: Every deposit and withdrawal processed through JazzCash, Easypaisa, Raast or bank transfer generates transaction data that is linked to your account.
• Betting and gaming activity: All bets placed, games played and account activity is recorded automatically as part of normal platform operation.
• Identity verification: If identity verification is requested, you may submit a copy of your CNIC or other government-issued identification. This is processed securely and used solely for verification purposes.
• Cookies and technical tracking: When you visit the bet989 website, cookies and similar technologies collect technical data about your device, browser and usage patterns. See Section 8 for more details.
• Customer support: Any information you share when contacting bet989 support via email or live chat is recorded as part of the support interaction.
• Third-party game providers: Our live casino and game providers may share session data with us for the purposes of settling bets and resolving disputes.

4 Why We Use Your Data

bet989 uses your personal data for the following purposes, each of which is necessary to operate the platform and fulfil our obligations to you:

• Account creation and management: To register your account, maintain your profile and enable you to log in and use the platform.
• Processing deposits and withdrawals: To facilitate PKR transactions via your chosen payment method and ensure funds reach the correct destination.
• Bet settlement: To record, calculate and settle bets placed on cricket, PSL, football, esports and live casino markets.
• Identity verification: To confirm your age and identity in line with responsible gaming obligations. bet989 is an 18+ platform.
• Fraud prevention and security: To detect and prevent fraudulent activity, including duplicate accounts, chargebacks and bonus abuse.
• Responsible gaming: To monitor betting patterns, apply self-imposed limits and support players who indicate they may be experiencing gambling-related difficulties.
• Customer support: To respond to your queries, process complaints and resolve account issues.
• Promotions and bonuses: To administer bonus offers, verify eligibility and ensure promotions are claimed in accordance with their terms.
• Platform improvement: To analyse usage patterns and technical performance to improve the platform experience for all Pakistani players.
• Account communications: To send you important account notices — such as withdrawal confirmations, verification requests and responsible gaming alerts — via your registered contact details.

5 Payment Data and PKR Transactions

All financial transactions on bet989 are conducted in Pakistani Rupees (PKR). Payment data is handled with additional care given its sensitive nature.

When you deposit via JazzCash, Easypaisa, Raast or bank transfer, your payment details are processed by the relevant payment provider and a transaction reference is shared with bet989 to confirm the deposit. bet989 does not store your full JazzCash PIN, Easypaisa PIN or bank account credentials on its own servers.

Transaction records — including deposit amounts, dates, payment methods and withdrawal details — are stored securely as part of your account history. These records are necessary for:

• Processing withdrawal requests to your registered payment method.
• Investigating and resolving any payment disputes.
• Anti-money laundering (AML) checks where triggered by transaction patterns.
• Confirming that deposits and withdrawals come from and go to payment accounts registered in your own name.

If a withdrawal is requested, payment data is used solely to return funds to the correct account. bet989 does not use your payment details for any purpose other than those described above.

6 Sharing Your Data

bet989 does not sell your personal data to third parties. We do not share your information with advertisers or data brokers. Your data may be shared in the following limited circumstances, each of which is necessary to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum data necessary to process your deposits and withdrawals in PKR.
• Game providers: Live casino and sports data providers receive session identifiers to settle bets and resolve any disputes about game outcomes.
• Identity verification services: If verification is triggered, your identification documents may be processed by a third-party verification service operating under strict confidentiality obligations.
• Fraud prevention partners: Technical data such as IP addresses and device fingerprints may be shared with fraud detection services to identify and block suspicious activity.
• Legal obligations: If bet989 is required to disclose data by a valid legal process or to prevent imminent harm, we will comply with that obligation. We will inform you where we are legally permitted to do so.

All third parties who receive your data are required to handle it securely and use it only for the specific purpose for which it was shared. bet989 does not permit third parties to use your data for their own marketing or commercial purposes.

7 Data Retention

bet989 retains your personal data for as long as your account is active and for a reasonable period thereafter, to allow for the resolution of any disputes, the processing of final withdrawals and compliance with our responsible gaming and anti-fraud obligations.

Specific retention periods by data category:

• Account and identity data: Retained for the duration of your account and for up to 5 years after account closure.
• Transaction and payment records: Retained for up to 5 years to support financial record-keeping and dispute resolution.
• Betting and gaming history: Retained for the lifetime of your account and up to 3 years after closure.
• Support communications: Retained for up to 2 years from the date of the last interaction.
• Technical and usage data: Typically anonymised or deleted within 12 months.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Cookies and Tracking

bet989 uses cookies and similar technologies to make the platform function correctly and to understand how players use the site. Cookies are small text files stored on your device when you visit a website.

bet989 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against fraud. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences — such as language settings and display options — so you do not have to set them each time you visit.
• Analytics cookies: Collect anonymised data about how players navigate the site, which pages are visited most often, and where users drop off. This data is used to improve the platform experience. It does not identify you personally.
• Security and fraud prevention cookies: Help detect suspicious activity such as multiple accounts being created from the same device or unusual login patterns.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform, including logging in and placing bets. Disabling analytics cookies will not affect your access to any features.

9 How We Protect Your Data

bet989 takes the security of your personal data seriously. The platform uses industry-standard technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure.

Key security measures in place include:

• Encryption in transit: All data transmitted between your device and the bet989 platform is encrypted using TLS (Transport Layer Security). This protects your login credentials, payment data and personal information from interception.
• Encrypted password storage: Your account password is never stored in plain text. It is hashed using a strong one-way algorithm so that even internal staff cannot read it.
• Access controls: Access to personal data within bet989 is restricted to staff who need it to perform their role. All internal access is logged and audited.
• Fraud detection systems: Automated systems monitor account activity for patterns consistent with fraud, account takeover attempts or multi-accounting.
• Secure payment processing: Payment data is handled by certified payment partners. bet989 does not store full payment credentials on its own servers.

While bet989 uses robust security measures, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials — particularly your password and the mobile number associated with your account — confidential. If you suspect unauthorised access to your account, contact support immediately at [email protected].

10 Your Data Rights

As a bet989 account holder, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data bet989 holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can request that it be corrected. You can update basic contact details directly in your account settings.
• Right to deletion: You can request that your personal data be deleted. We will honour this request where we are not required to retain data for legal, fraud prevention or responsible gaming purposes. Note that deleting your data will result in account closure.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your data while a query or complaint is being resolved.
• Right to object to marketing: You can opt out of receiving promotional communications from bet989 at any time by contacting support.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact the bet989 support team at the email address in Section 13. We will respond to data requests within a reasonable timeframe and may need to verify your identity before processing the request.

11 Minors and Age Protection

bet989 is strictly an adults-only platform. Users must be aged 18 or above to register an account, make a deposit or place any bet. We do not knowingly collect personal data from anyone under the age of 18.

If bet989 identifies or is made aware that a minor has registered an account, that account will be closed immediately, any deposits will be returned to the original payment method, and all associated data will be deleted in line with our responsible gaming obligations.

If you are a parent or guardian and believe a minor may have accessed bet989 using your payment method or device, please contact support at [email protected] immediately so we can investigate and take the appropriate action.

bet989 strongly encourages adults to take steps to prevent minors from accessing betting platforms — including using device parental controls and keeping account credentials private and out of reach of children.

12 Changes to This Privacy Policy

bet989 may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable requirements. When changes are made, the revised policy will be published on this page with an updated date at the top.

Where changes are significant — for example, if we introduce a new way of using your data — bet989 will notify registered account holders via their registered mobile number or email address before the changes take effect.

Continuing to use the bet989 platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request account closure as described in our Terms and Conditions.

13 Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please contact the bet989 team:

Please include your registered mobile number and a clear description of your request so we can identify your account and respond promptly. For general platform questions, visit the FAQ page. For responsible gaming support, visit the Responsible Gaming page.